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Dr Adel Salavati, Mr Meisam Barzegar, Mr Navid Arianejad,
Volume 6, Issue 15 (6-2010)
Abstract


 In a competitive environment, identification of appropriate strategies improves a business by choosing the right passage. In this article the effects of competitive strategies of Michael Porter including differentiation, concentration and cost leadership on the expansion of domestic market of Iran’s hand-knotted carpet are evaluated. This research is descriptive and the survey methodology is used. A questionnaire is designed and after accreditation distributed among two respondent groups; i.e. technical staffs of Iran National Carpet Centre and carpet retailers in Tehran who have more than 10 years experience. The results show that all three competitive strategies could trigger the expansion of domestic market of Iran’s hand-knotted carpet. On the other hand, the concurrent implementation of these strategies has different influences on market expansion. In technical staffs’ view, cost leadership has the highest role in market expansion, while the other two strategies have a minor role in domestic hand-knotted carpet market. On the contrary, retailers evaluate two other strategies; i.e. differentiation and concentration, would have higher impact in hand-knotted carpet market expansion, respectively; whereas cost leadership would be insignificant. Although the research hypotheses are accepted, the statistical analysis shows a very significant difference between the views of the retailers and technical staffs of Iran National Carpet Centre.

Mr Mir Mohammad Asadi, Mr Mohsen Barzegari, Dr Habib Allah Mirghafoori, Mrs Zahra Sadeqi,
Volume 6, Issue 16 (9-2010)
Abstract

University is a learning institution that train students in economic, social and cultural fields and develop their professional skills which causes opportunities for their progress and prepares them to enter the working areas. The growth and spread of these institutions have led to the significance of customer-centered strategies and to improve their services. To this end, the ServQual methodology was applied to identify customer perceptions of the actual service received. However, a questionnaire consists of 5 dimensions and 27 questions used to collected the data. Finally, characteristics/quality components were prioritized with fuzzy-TOPSIS technique that meets the requirements of students as customers of the educational system. The results show that the quality of educational services are in medium level. Also, ranking of quality parameters demonstrate that visually appealing facilities and recording educational documents of students are the best and worst quality components, respectively. Some suggestions are made to improve the most significant quality parameters of educational services. 


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